Delivery
We offer door-to-door delivery via courier across South Africa which takes approximately 3-5 working days. We have made sure to supply the best possible delivery available with our trusted courier partners.
Standard courier fee is R99 and we offer free delivery on orders over R800.
Once your order has been collected by the courier you will receive an email with your tracking information. Otherwise you can head to the tracking page and enter your order number to track the progress of your order. If you would like to follow up with your order or are having any issues please contact info@freshbasics.co.za.
Exchanges:
We offer free returns and exchanges within 30 days of placing your order. Get in touch at info@freshbasics.co.za if you are wanting to exchange an item for something else.
Refunds:
You have 30 days to return an item from the date you received it. To be eligible for a full refund, your item must be undamaged and in the same condition that you received it. Your item must be in the original packaging.
If you are returning your order for a refund and 30 days have passed since you placed your order, you will be required to pay the return courier fee of R89.00 which will be deducted from your refunded amount.
Once the courier has collected your return, we'll ask for you to send us your banking details so that we can process the refund via EFT.
Contact Us
If you have any questions on how to return your item to us, contact us at info@freshbasics.co.za